Stone Island Sucks Customer Reviews and Feedback
Stone Island is an Italian luxury men’s apparel brand from Ravarino. It is part of Carlo Rivetti's Sportswear Company.
Sales Assistant (Former Employee) says"Giornate molto stressanti sia per il rapporto con i colleghi sia per l'elevata mole di lavoro. L'azienda supporta poco il personale e le sue esigenze, turni massacranti e richieste personali spesso rifiutate. Possibilità di far carriera e di crescere quasi pari a zero, un'azienda che potenzialmente potrebbe darti tanto ma anche alla finezza delle grosse lacune sotto molti punti di vista."
Stefano Urzì says"I’ve ordered some clothes on the 31st October and they’ve arrived today , more then two months later... and the worst thing is that the clothes are not the same I’ve ordered... I ricieved the wrong clothes! It’s a shame!!!"
Brenda Fragona says"DO NOT BUY FROM THEM. I have asked to return items since just after Christmas as they dont fit. Spent £121.25 but they wont give me a return address. They keep saying they will give me a partial refund of 10% and that I should try sell the products privately. They keep saying it is expensive to send parcels back to China. I am trying to resolve through PayPal. I am thoroughy annoyed as gift was for my son. Please note this is for the Chinese Stoneandisland but only this pops up for reviews. Hope it is the same one but seems to be as they con you into what you think is a legit site."
Shaun McGoldrick says"Placed an order 5 days ago, taken my money and had no e-mail confirmation. I've e-mailed enquires and store info at Stone Island and not had a reply even though they say you'll have an answer in 24 hrs. Really poor customer service and will not buy from them again, avoid at all costs."
Sule Patel says"Ordered item haven't received any delivery confirmation requested complaints department email but not giving me this... Do not order direct from store worst service"
Selcuk Agirman says"I ordered a product but my adress was wrong, i saw this after i have placed the order. I try to reach them but you can only email them from the contact from and that form is not working. But it is possible to place an order, but contact page was even for 2 days not working. Good job guys! If stone island wants to know my ordernumber: 2312G146820155"
Ibrahim Hakan says"27 november i bought a sweater from the webshop. After i purchased(328eu) through sofort/klarna i didnt receive a confirmation. I checked my bank account and money had been debited. After days of waiting nothing happened. I tried to reach customer service but looks like they dont care."
steve killingsworth says"i have been collecting stone island for years, for me and my son, i have never used stone island direct as always purchased from flannels and other big companies .. NEVER EVER order from stone island uk direct , item arrived, left outside, got stolen and they claim its been delivered correctly and wont do anything to help. worst customer service i have ever experienced . avoid using these direct unless you want to potentially throw your hard earned money away"
Mark says"Buyers beware you have to pay for returns and insurance, I just had to pay £36 in postage to return clothes,"
Darren Taylor says"I bought a coat over a month ago still hasent been delivered all the customer service Judy Romero has done is forwarding royal mail info out and not answering my questions iv had to buy another coat as it was for my son's birthday I recommend using a company with a good reputation like designer childrensware.com as it came in 2days don't order if you want your clothes this year andsix week later still no coat or refund/explanation"
Rufus Honeysuckle says"Absolute Twunts ,wish I read the reviews before I purchased maybe this is why the brand is popular with football hooligans, it gets you angry 😡"
Max says"Avoid buying. Now waited 12 days for shipping notification, got the shipping notification and hours later received “we could not fulfill your order so it has been cancelled” KEEP YOUR MONEY. I was expecting the service to be 10/10 but it doesn’t even make the scale"
Terry says"wish I had read the reviews before on line ordering. £250 for the item and then £6.99 delivery, received order confirmation, then nothing, contacted via e mail. busy be out in a few days, still nothing. Guess I will not use these guys again. Premium brand, basement service."
Steven Bogs says"It's been almost a month since I canceled my jacket and I'm still waiting for my money. I have written to their serviece several times and I get the same message that my bank needs to transfer the money. I have called my bank and it is against the law to withdraw the money to my account. Really poor and bad serviece"
Mark Campbell-Brooks says"This is not stone island the brand. This company sells stone island but are not the actual brand. The delivery time from this company is pretty poor and the communication less so. The product was of the highest quality, it's a shame the brand gets tarred with this companies brush!!"
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